Terms of service
Gluvara Terms of Service
Last Updated: May 2026
1. Acceptance of Terms
By visiting or purchasing from the Gluvara website, you agree to these Terms of Service. If you do not agree, please do not use our website or place an order.
2. Who We Are
Gluvara is a premium beauty and personal care brand based in the United Arab Emirates, dedicated to delivering salon-quality beauty experiences at home.
Gluvara is a trading name of ISMAILTECH GLOBAL - FZCO, a company registered in Dubai under Trade License No. 76199, issued by IFZA (Dubai Integrated Economic Zones Authority).
Contact: support@gluvara.com
Location: United Arab Emirates
3. Eligibility
By using our website, you confirm that you are:
- 18 years of age or older
- Legally capable of entering into a binding agreement
- Providing accurate and truthful information during checkout
4. Products & Pricing
- All prices are listed in AED (UAE Dirhams)
- Prices are subject to change without prior notice
- Product images are for illustrative purposes — minor variations in appearance may occur
- We reserve the right to limit quantities or discontinue products at any time
5. Orders & Payment
- Placing an order constitutes an offer to purchase
- Gluvara reserves the right to cancel or refuse any order at our discretion
- Full payment is required at the time of checkout
- Accepted payment methods are displayed at checkout
6. Shipping & Delivery
- We offer free shipping across all UAE emirates
- Estimated delivery: 2–3 business days from dispatch
- Delivery timeframes are estimates — not guarantees
- Full details available in our Shipping Policy
7. Returns & Refunds
- We offer a 30-Day Results Guarantee on all products
- Full details available in our Return & Refund Policy
8. Intellectual Property
All content on the Gluvara website — including logos, product images, copy, and branding — is the exclusive property of Gluvara.
You may not reproduce, distribute, or use any Gluvara content without prior written permission.
9. User Conduct
When using our website, you agree not to:
- Submit false, fraudulent, or misleading information
- Misuse our refund or guarantee policy
- Attempt to hack, disrupt, or damage our website or systems
- Use our content for commercial purposes without authorization
10. Disclaimer of Warranties
Gluvara products are formulated for general personal care use. Results may vary based on individual skin type, hair type, and usage.
We do not guarantee identical results for every customer. Our 30-Day Results Guarantee exists to protect you if our product does not meet your expectations.
Always perform a patch test before full application. Discontinue use if irritation occurs.
11. Limitation of Liability
To the maximum extent permitted by UAE law, Gluvara shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses arising from misuse of our products
- Delays caused by courier partners or circumstances beyond our control
Our total liability shall not exceed the value of the original order placed.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
13. Changes to These Terms
We may update these Terms at any time. The "Last Updated" date reflects the most recent revision. Continued use of our website constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.
Contact Us
Email: support@gluvara.com
Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (UAE Time)