Refund policy
Gluvara Return & Refund Policy
Last Updated: May 2026
Our Promise to You
At Gluvara, we believe you should only pay for results — not promises.
Every product we create is formulated to deliver a smooth, salon-quality experience at home. We are so confident in what we sell that we back it with a 30-Day Results Guarantee.
If you use our product as directed and are not satisfied with your results, we will make it right. No complicated processes. No dismissive responses. Just honest, fair customer care — the way a premium brand should operate.
30-Day Results Guarantee
We offer a full refund within 30 days of purchase if you meet the following conditions:
- You used the product as directed on the packaging or product guide
- You experienced unsatisfactory results — including poor hair removal performance, skin reaction concerns, or product malfunction
- You contact us within 30 days of your delivery date
- You provide your order number and a brief description of your experience
You do not need to return the product to initiate a results-based refund claim.
How to Request a Refund
Step 1 — Email us at [hello@gluvara.com]
Step 2 — Include your order number, the product used, and what results you experienced
Step 3 — Our team reviews your request within 1–2 business days
Step 4 — Approved refunds are processed within 5–10 business days to your original payment method
Photo or video evidence of the issue is appreciated but not always required for results-based claims.
Damaged, Defective, or Incorrect Orders
If your order arrives physically damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number and clear photo evidence
- We will ship a full replacement or issue a complete refund — your choice
- No return shipment required
Non-Refundable Situations
Refund requests will not be approved under the following circumstances:
- Request submitted after 30 days of the delivery date
- Product was not used as directed
- Dissatisfaction based on personal preference unrelated to product performance (e.g., fragrance preference, packaging aesthetics)
- Evidence of misuse, tampering, or third-party modification
We review every claim individually and with genuine care. Our goal is always a fair outcome for both parties.
Order Cancellations
Orders may be cancelled within 2 hours of placement if not yet dispatched.
Email [hello@gluvara.com] immediately with your order number.
Once dispatched, cancellation is not possible. The 30-day results guarantee applies instead.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Claim submission | Anytime within 30 days of delivery |
| Team review & approval | 1–2 business days |
| Refund processed to original payment | 5–10 business days |
| Bank / card provider posting | Varies by institution |
Exchanges
We do not offer direct exchanges at this time.
If your product was incorrect or defective upon arrival, we will ship the correct item at no charge following claim approval.
Contact & Support
Email: hello@gluvara.com
Response Time: 1–2 business days
Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (UAE Time)
At Gluvara, your confidence in our brand is worth more to us than a single sale. The 30-Day Results Guarantee exists because we believe in our products — and we believe in you.