Frequently Asked Questions

Yes — 100%. All Gluvara products are independently dermatologist tested and certified as safe for regular use. Our formulas are hypoallergenic, free from harsh parabens and artificial fragrances, and enriched with skin-loving botanical ingredients including aloe vera, jojoba oil and vitamin E. We test every batch before it reaches you.

Yes. Gluvara is proudly 100% cruelty-free. We never test on animals at any stage of production. Our wax formulas are vegan-friendly, with no animal-derived ingredients.

Yes, and specifically formulated with sensitive skin in mind. Our hard wax beans grip the hair — not the skin — making them ideal for sensitive areas. We always recommend performing a small patch test on your inner wrist 24 hours before full application, especially if you have known skin sensitivities or allergies.

Our hard wax beans are enriched with:

• Jojoba Oil — deeply moisturises and conditions skin during waxing
• Aloe Vera — soothes and calms the skin post-removal
• Vitamin E — protects skin from irritation and redness
• Natural Resins — provide superior grip on hair without sticking to skin

All formulas are free from parabens, sulfates and artificial dyes.

Mild redness for 20–30 minutes after waxing is completely normal and not a cause for concern — it indicates the hair follicle was removed cleanly from the root.

If redness persists beyond 2 hours, apply a fragrance-free soothing gel or aloe vera to the area. If you experience a severe allergic reaction (intense swelling, blistering or prolonged irritation), discontinue use immediately and consult a dermatologist.

In this case, please contact us at support@gluvara.com with photos. We take all skin reactions seriously and will work with you toward a full resolution, which may include a complete refund.

Yes. Gluvara hard wax beans are formulated to grip hair of all types — from fine peach fuzz to thick, coarse hair. For best results, hair should be at least 3–5mm in length (approximately 2 weeks of growth). Hair that is too short may not be gripped effectively, and hair that is too long should be trimmed before waxing.

Most customers enjoy smooth, hair-free skin for 3–6 weeks. Results vary based on individual hair growth cycles. With regular waxing, many customers notice that hair grows back finer and sparser over time — making each session easier and longer-lasting than the last.

Significantly less painful than traditional waxing. Our hard wax formula wraps around the hair — not the skin — so removal is clean and gentle. First-time waxers may feel slight discomfort, which reduces with each session as the skin becomes accustomed to the process. Applying a pre-wax spray beforehand helps minimise sensation further.

Hard Wax Beans: Suitable for all body areas including legs, arms, underarms, bikini line, Brazilian, face and upper lip.

Wax Strips: Best suited for larger areas — legs, arms and hands. We recommend hard wax for sensitive or delicate areas.

Hair Removal Cream: Suitable for legs, arms and body. Avoid use on face, bikini or broken skin.

Absolutely — Gluvara is designed for beginners. Every kit includes step-by-step instructions. Our warmer features a simple temperature dial, and our wax beans melt quickly and evenly. We also recommend watching our tutorial video on our website before your first session for a smooth, confident experience.

Standard delivery within the UAE takes 2–4 business days. Orders placed before 2:00 PM are typically dispatched the same day. You will receive a tracking number via email or SMS once your order is shipped.

Yes — free shipping on all orders. We believe the cost of delivery should never be a barrier. Every Gluvara order ships free, regardless of order size.

Once your order is dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your parcel in real time. If you have not received your tracking information within 24 hours of ordering, please contact us at support@gluvara.com.

We accept all major payment methods including:

• Visa & Mastercard (credit and debit)
• Apple Pay
• PayPal
• Shop Pay (buy now, pay later)

All transactions are secured with 256-bit SSL encryption. We never store your card details.

We offer a 30-day return policy on all unopened, unused products in their original packaging. To initiate a return, email us at returns@gluvara.com with your order number. Please note that opened personal care products cannot be returned due to hygiene regulations, unless they are defective.

We are sorry to hear that. Please contact our team at support@gluvara.com within 30 days of delivery and describe your experience in detail. We take every piece of feedback seriously and will work to find the best resolution for you — which may include product advice, a replacement or a refund at our discretion.

Our goal is simple: you should love your Gluvara experience. If you don't, we want to know why and we will make it right.

We sincerely apologise. Please email us at support@gluvara.com within 48 hours of delivery with:

• Your order number
• A photo of the damaged or incorrect item
• A brief description of the issue

We will arrange a free replacement or full refund within 24–48 hours of your report — at no cost to you whatsoever.

Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method. Card refunds may take an additional 3–5 days to appear on your statement depending on your bank. If you have not received your refund after 10 business days, contact us and we will investigate immediately.

Yes — we offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase within 30 days of receiving your order, contact our team and we will do everything in our power to resolve it. We stand fully behind every product we sell.