Privacy policy
Gluvara Privacy Policy
Last Updated: May 2026
Our Commitment to Your Privacy
At Gluvara, your trust is the foundation of everything we do. We are committed to protecting your personal information with the same care and attention we put into every product we create.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data — written in plain language, because you deserve clarity, not confusion.
Who We Are
Gluvara is a premium beauty and personal care brand based in the United Arab Emirates, dedicated to delivering salon-quality beauty experiences at home.
Contact: hello@gluvara.com
Location: United Arab Emirates
Information We Collect
1. Information You Provide Directly
When you interact with Gluvara, you may provide:
| Data Type | When Collected |
|---|---|
| Full name | At checkout or account creation |
| Email address | At checkout, account creation, or newsletter signup |
| Phone number | At checkout for delivery coordination |
| Delivery address | At checkout |
| Payment information | At checkout (processed securely — we never store card details) |
| Messages & inquiries | When you contact our support team |
2. Information Collected Automatically
When you visit our website, we automatically collect certain technical data to improve your experience:
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on site
- Referring website or link that brought you to us
- Cookies and tracking technologies (see Cookie Policy below)
3. Information From Third Parties
We may receive information about you from trusted third-party platforms including:
- Meta (Facebook & Instagram) — if you interact with our ads or social pages
- TikTok — if you engage with our content or ads
- Google — via Google Ads or Analytics
- Payment processors — transaction confirmation data only
- Courier partners — delivery status and address verification
How We Use Your Information
We use your personal data solely for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Contractual necessity |
| Sending order confirmations and tracking updates | Contractual necessity |
| Responding to customer service inquiries | Legitimate interest |
| Sending promotional emails and offers (with your consent) | Consent |
| Improving our website, products, and user experience | Legitimate interest |
| Running targeted advertising on Meta, TikTok, and Google | Legitimate interest / Consent |
| Fraud prevention and security | Legal obligation / Legitimate interest |
| Complying with UAE legal requirements | Legal obligation |
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — ever.
Cookies & Tracking Technologies
Gluvara uses cookies and similar technologies to enhance your browsing experience and improve our marketing performance.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function — cannot be disabled |
| Analytics Cookies | Help us understand how visitors use our site (e.g., Google Analytics) |
| Marketing Cookies | Used to deliver relevant ads on Meta, TikTok, and Google |
| Preference Cookies | Remember your settings and preferences across visits |
Your Cookie Choices
You may manage or disable non-essential cookies at any time through:
- Your browser settings
- Our cookie consent banner on your first visit
- Opting out via Google Analytics Opt-out, Meta Ad Preferences, or TikTok Ad Settings
Disabling certain cookies may affect the functionality or personalization of your experience on our website.
How We Share Your Information
We only share your data with trusted third parties when strictly necessary:
| Third Party | Purpose |
|---|---|
| Payment processors (e.g., Stripe, PayFort, Tabby) | Secure transaction processing |
| Courier and logistics partners | Order fulfillment and delivery |
| Email marketing platforms (e.g., Klaviyo, Mailchimp) | Order communication and marketing emails |
| Advertising platforms (Meta, TikTok, Google) | Ad targeting and performance optimization |
| Analytics providers (e.g., Google Analytics) | Website performance and user behavior analysis |
| Legal authorities | When required by UAE law or legal process |
All third-party partners are contractually obligated to handle your data securely and in accordance with applicable privacy laws.
Data Retention
We retain your personal data only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 5 years (UAE tax and legal compliance) |
| Customer account information | Until account deletion is requested |
| Marketing email preferences | Until you unsubscribe or request removal |
| Website analytics data | 26 months (standard analytics cycle) |
| Support correspondence | 2 years from last interaction |
Your Rights
As a Gluvara customer, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct any inaccurate or incomplete data
- Deletion — Request that we delete your personal data ("right to be forgotten")
- Opt-Out — Unsubscribe from marketing communications at any time
- Data Portability — Request your data in a structured, readable format
- Withdraw Consent — Withdraw previously given consent for data processing at any time
To exercise any of these rights, contact us at hello@gluvara.com with the subject line: "Privacy Request."
We will respond within 5–7 business days.
Marketing Communications
If you have opted in to receive marketing emails or SMS from Gluvara:
- You may unsubscribe at any time by clicking the unsubscribe link in any email
- You may reply STOP to any SMS communication
- You may email us directly at hello@gluvara.com to be removed from all marketing lists
Opting out of marketing does not affect transactional communications related to your active orders.
Children's Privacy
Gluvara products and services are intended for individuals 18 years of age and older.
We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with personal information, please contact us immediately at hello@gluvara.com and we will promptly delete the data.
Data Security
We take the security of your personal data seriously. Gluvara employs industry-standard security measures including:
- SSL encryption on all website pages and checkout processes
- Secure payment gateways — we never store raw card details on our servers
- Access controls limiting data access to authorized personnel only
- Regular security reviews of our platforms and third-party integrations
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized use of your account.
Third-Party Websites & Links
Our website may contain links to third-party websites, social media platforms, or partner pages. Once you leave the Gluvara website, this Privacy Policy no longer applies.
We are not responsible for the privacy practices of any third-party websites and encourage you to review their policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make material changes:
- The "Last Updated" date at the top of this page will be revised
- For significant changes, we may notify you directly via email
Continued use of the Gluvara website after any update constitutes your acceptance of the revised policy.
Contact Us
For any privacy-related questions, requests, or concerns:
Email: hello@gluvara.com
Subject Line: Privacy Request
Response Time: 5–7 business days
Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (UAE Time)
At Gluvara, your privacy is not a legal obligation we reluctantly fulfill — it is a standard we proudly uphold. Your data belongs to you. We simply use it to serve you better.